We bought new appliance for our new house at Trail appliances. Service was great but appliances not. Samsung was a brand with beautiful looks for dishwasher, fridge and microwave highly recommend by trail appliances, We did not buy extended warranty because appliances should last!!! Before the 1 year after purchase our samsung fridge RFG237ACRS/XAC broke twice , then we had to by extended warranty because we don't trust the fridge anymore. WE LOST ALMOST $800 in groceries for these couple times. Before the year Our washer machine also needed to be fix. Couple visits needed to be done. Our dishwasher was ok, really was not the greatest but good looking. Barely used. Samsung DW80f600UTS. Broke 18 months after purchased. No warranty. Visit with diagnosis $180 , Have it repair $350. Decided to buy a new one, different brand at a different place. My concern is how trail appliances sells these appliances that have very poor reviews and don't last. the service to sell is great but for any warranty we had to deal with manufactures because we did not buy extended warranties. Is it mandatory now to buy extended warranty because poor quality of products? Why these sales person recommended so poor quality products?

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Company Response

Dear Yaneth,
Please accept my apologies for any inconvenience or frustration your appliances may have caused. Your input and feedback is vitally important to us and we always want customer expectations to be met when purchasing from Trail. To better understand the issue feel free to reach out to me directly at 403-212-8548. Patricia


Noisy pipes that they refused to fix under warranty. Multiple visits with mild adjustment making situation worse. During the warranty period they delayed and delayed service until the very end of the coverage period, No solution. Terrible service. They come to your house but don't fix anything.

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