Nina from Toronto

Like most people, we tend not to think much about our drains until all things go to bust. What started out as a clogged kitchen stack, Shendon accurately diagnosed that it was a collapsed pipe. Through the whole process Shendon and crew tried their best to minimize disruptions despite having to dig up the basement. This company has helped us before with a previous issue and we wouldn't trust any other company to fix up the pipes than them. It's a pricey service but well worth the investment. Great crew and they do great work. Shendon even coordinated city permit and inspection so we can send in our back water valve rebate. What a great guy! Very knowledgeable, reliable and honest!

ISAAC from New Canadian Drain is a gift. After being ripped off by 2 other companies – he restored our faith that there are great guys out there that are honest, hard-working and willing to go the extra mile for their customer. We encountered Isaac after sewage backed up in our basement. Previously, we had another company come and snake out our plumbing which did nothing and we were duped with high charges. Isaac came in after and took a look at our issue and recognized right away that the plumbing connection done in our basement washroom by our contractor, first people to rip us off, was improperly done. The ongoing clogging and eventually sewer back up cannot be solved by snaking but required a complete rework of the plumbing in the basement bathroom. Isaac came in and had his guys dig up and fix what was needed with the least minimal damage to our newly renovated basement and bathroom. (It was painful to have our basement dug up but was necessary) He took the time to help us identify what was done wrong to the plumbing while educating us in the process. He also showed us what he and his company has done to fix the issue; basically a complete overhaul of the improperly installed pipes and install pipes that are properly fitted and slopes in the right direction. Basically pipes that actually work and not clog up. They also installed proper venting and proper hookup to the main drain line. He even recommend on what needs to be looked into our plumbing in the future in about 10-15 years. The kindness and care did not stop there. New Canadian Drain’s main office (ANNA) also helped us out in documenting the plumbing issues that Isaac and his team encountered when examining the work that was done by our contractor. With Anna’s assistance and Isaac’s detailed notes – we have proof of what was wrong with the plumbing installed by our “crooktractor”. We highly recommend New Canadian Drain to anyone – if only we knew of them beforehand. At least now we know who to call when plumbing emergencies come up or any plumbing work that needs to be done. You should hire them for any of your plumbing needs. They are a god-send. Superheroes to the rescue!