Windows and doors are very good quality. The installer was very good. The Scarborough show room is excellent. Good advise and help there. Customer service from head office is really POOR. Original install was not started as agreed for some reason. Cant remember why. It started 3 months later. You will never get a call to check on your job satisfaction. You will need to chase them and leave messages and wait for unacceptable periods for returned calls and service calls. I had front door seal making a loud noise when closing. I knew there would be a problem as I was not able to be there for the service. Not fixed well. No call to confirm that I was satisfied with the fix. I will have to call yet again and maybe in 4-6 weeks we'll finally get this fixed. Its been a year since original install. I have $3000. - $6000. more work to be done and will NOT use Brock as they clearly dont care to earn the business through customer service and following up.

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Company Response

Peter, we appreciate you reaching out to us through HomeStars and would like to apologize for the troubles you've encountered throughout your project.

Unfortunately, due to the lack of information pertaining to your file, i.e. last name or job number, we are having difficulties locating your project and it's pertinent information.

Please feel free to connect with our Customer Relationship Manager, Natalie Wynter, through either telephone or email at 416.324.2604 ext 1106 or

Thank you again for reaching out, we hope to hear from you soon.
Brock Doors and Windows Ltd.


Shoddy workmanship, lack of attention to detail (spacing for posts and fence boards are very irregular and nail gun was improperly used which caused a lot of damage. Lots of pictures and videos available.) No respect for flower garden, it got trampled causing about $200. in damage. The worst part was the horribly over the top, irrational response to any critique which was met with swearing, name calling, insulting, threatening and finally taking a chainsaw to a post and 9 sections of lattice while ranting and raving. Police needed to be called due to his causing fear for the safety of female home owners. He was fired then Demanded money while job was not complete and damaged with chainsaw. Never experienced such behaviour in my life with any trade. Come see the work and judge for yourself.

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