I hired Scholars in the summer of 2017 to re-stain my front porch stairs. All was great until it started peeling in early 2018. I called Scholars and they promptly sent their regional rep (Tony Chen) to address the situation. Tony came by, inspected the situation and said that he'd take care of it. It took several weeks to get the appointment setup, as Tony came by in early Spring (way too cold to do any form of outside painting/staining).
Not only was this all covered by Scholars' warranty, Tony personally came by to complete the work himself. I'm happy to say that the porch is back to its original state like it was stained the very first day.
Tony did a fantastic job! He was very approachable, respectful and always in contact. I really appreciated his follow-up. And lastly, to have the company re-affirm that it stands by its work is amazing. I was expecting to have to pay but for them to say it was all covered by warranty is nothing short of outstanding!