Reviews

2/10

We hired Andrew’s Restoration in October of 2017 to grind the existing mortar and replace it with new mortar (grind and repoint) at our front entry stairs. In addition, we hired them to grind and parge the wall on the along the side of the stairs. This work was assessed in person and scoped by an employee of the company who then completed the actual work. At the time of the assessment, he said that he could do the job and we would be very happy with the outcome. Employees of Andrew’s Restoration came at the end of November of 2017 to complete the work. Initially, the work completed looked great. However, soon after the work was completed, we noticed deterioration in the work. With respect to the parged wall, we noticed some cracks by February 2018. We had the cracks in the parged wall reviewed by an independent competent mason who agreed with us that these were cracks and would only worsen over time which they have. We also noticed the mortar beginning to crack in areas. The employee who completed the work had said, at the time of completion, that this mortar should be good for four years. It is now March 2019 and the mortar has cracked everywhere – at the entry landing and the steps. Large sections of mortar have crumbled out and some of the stones are now loose. This poses a hazard to anyone using the stairs. It has only been 15 months since the work was completed. The front entry looks considerably worse now than before they began the work. The original work was completed 10 years ago. We approached Andrew’s Restoration in the spring of 2018 to discuss the issues with the work completed. The owner gave many reasons why the work had deteriorated and many reasons why any remedial work would not be worthwhile. We paid for their services promptly at completion of work. We waited patiently last spring and summer for them to do the reparations. Nothing was done and we will now have the work redone by another company. Overall, our impression of Andrew’s restoration: nice employees who can give a convincing sales pitch, but deliver very poor quality work. We do not recommend them.

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Company Response

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10/10

Our fridge has not been working since Monday. An unreliable, sketchy outfit began the job. I did not proceed with them because of poor service and outrageous spare part cost. Fortunately, I found Rick at AC Appliance Repair. Within 24 hours, he repaired our fridge. He was pleasant, timely, knowledgable and efficient. His service charge and cost of parts were reasonable. I would definitely recommend this company.

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Company Response

Thanks for taking your time and writing a review for us Oz .we appreciate your support. We appreciate your business. Have a wonderful day

0/10

My story is very similar to the ones posted. My fridge stopped cooling on Monday afternoon. When I noticed the rise in temperature, I rang them out of desperation. I normally research companies, but was occupied by other commitments. They said that a service man would be here the following day. Michael arrived on time and began working on the fridge. He said the labour had to paid upfront and would be $280 plus HST and no other labour cost would be charged. He also said that the call out fee would be waived. I agreed. As he began moving the fridge out, I told him to place felt protectors under the footings so that our new wood floor would not be scratched. He said it wasn't necessary. So, I believed him. He spent some time at the back of the fridge and said it was the inverter board that was no longer working and had to order it. As he packed up and pushed the fridge back in, I noticed he had scratched the new wooden floor terribly. He did not apologise but did acknowledge it. I paid as I said I would and didn't want any problems as I was at home alone. He called the next day with the cost of a new inverter board which was $841 and would take up to two weeks to arrive. He said no labour cost would be charged, but he did mention an installation fee accidentally. I challenged him about no other labour costs, but he had no answer. Before proceeding with it, I made a few calls about the cost of the inverter board and discovered that it was about half the price quoted by this company. I decided not to proceed with it. Also, I complained about the damage to the new wood floor and asked how the company would address this. When I finally got through to the Manager, she denied it and hung up on me. In a nutshell, this company has questionable service ethics and I absolutely do not recommend them.

2 of 2 people found this review helpful.
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10/10

Irene and Viggo were truly a pleasure to work with. They created curtains for our bedrooms which were just beautiful. We've had so many compliments. So, we've decided to call them back for more drapes and curtains. I would highly recommend them!

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