Along with purchasing 2 chairs, Chair Source recovered an Ottoman for us in a cream leather. Upon delivery, we noticed a nick or slight gash on the top of the Ottoman. While the damaged area was not very large, we brought this to their attention and they sent someone to our house to patch it up. Neither my wife or I were satisfied with the job that was done and this was brought to their attention. After constantly being told that they could not see any damage and this is as good as it is going to get, my wife left the store with our damaged Ottoman, with clearly no-one caring at all. My wife was told on numerous occasions that we should be more concerned with the state of the legs than the leather covering - which completely blows my mind. She was also told that the customer is not always right and they will not be doing anything further in this regard. She asked to speak to the owner who was not available at the time, but upon leaving the store, another person came to speak to her and tried to appease the situation, and said that they will document what has happened, and should it get any worse, they will address it then. When she asked to speak to the owner again, she was told "you don't want to speak to them - they have less people skills than the other staff you have been dealing with". Very reassuring to hear!!!!! People - beware.... If you want to be treated like garbage, made to feel like you are meaningless and once they have taken your money, you are nothing to them, then this is the place to shop. 0/10 is a complimentary review for this disgusting store! In response to Chair Source's response to us - firstly the "gash" was originally about a 1cm squared area, which was attempted to be patched up and repaired. The "repair" job was not done satisfactorily and this was pointed out to the rude sales staff at the Company. The damage is far from a "pin prick" in size, and at the end of the day, we are your customers who have paid you to do work for us. We are not satisfied in the quality of your work and more importantly, your disgustingly rude attitudes. For some reason, we are treated like we are in the wrong. To be told by your sales staff that the customer is not always right is a tribute to how much you care for your customers. Business must be great for you guys if you don't care how you treat your customers, or if customers will return.
- Approximate cost of services:
- $1,500.00
- Company Response
This client brought us their ottoman to recover and purchased 2 custom chairs from our location. Both pieces were inspected and came out beautiful. The customer made us aware of what was described as a "gash" in the leatherette. This turned out to be a pin prick size mark on ottoman that I could not find until it was pointed out and even then could barely see it. I explained that if her concern was the worsening of this mark, I would be happy to make a note that if this should occurred, we will look after the situation. She wanted the entire ottoman recovered in fresh leatherette at our expense and unfortunately that could not be justified for what was an almost non existent mark. We do try to resolve all issues with clients to the best of our ability but some clients cannot be appeased and as such write angry reviews.
**Note to all consumers. Please take into account, when on sites like these, that Chair Source services over 2500 clients a year and has been doing so for over 20 years with only this handful of disgruntled clients. We have a beautiful showroom with helpful experienced staff. I have had dozens of clients attempt to post positive reviews but unless I pay Homestars a monthly "account management fee", they are NEVER posted. This is how they extort monies from honest businesses. Please do not support this site by posting or visiting them on line.