Update July 28, 2015. Received a call from the Manufacturer again to come and do an “inspection” and not to replace the defective windows. Spoke with BH customer service with the new Representative (seems both companies are having a lot of staff turnover, not really a surprise), a lot of the history of our problems and complaints have not been documented or passed along to Vinyl Windows and Doors. The new Rep assures me that this will be documented and sent to Kevin the Installation Manager and then up to Joe Saborski the President of BH Windows. November 2013 we had all of our upper bedroom and bathroom windows replaced by Beverly Hills. Having been a past customer I was confident that I would be getting good quality and service, however that was not the case. Beverly Hills has changed manufacturers to a supposedly superior window, that’s a matter of opinion. The salesperson who came to our home was pushy and aggressive and despite this we went ahead based on my previous experience and the price was right. One room has had the window replaced 3 times, the other 2 bedrooms are not installed properly with the screen banging on windy days. These windows are supposed to open with “2 fingers”, this is not the case, they are stiff and very difficult to open. Beverly Hills has passed this problem on to the manufacturer who doesn’t seem to know what they are doing, I would even say incompetent. A year and a half later I am still trying to get BH back to repair the windows that they sold to us as I feel they are responsible to the end, but last week the technical person from the manufacturer called me again even though I made it clear to BH I will not be dealing with the manufacturer as I have no confidence in their ability. As of today 6 months after BH was here to inspect, our 4th replacement window and repair call is still on order. I am very disappointed with the service and quality that we have received, BH never calls to follow up on these issues even when the installer has been in the neighbourhood installing windows and was made aware of our problem by our neighbours. The salesperson never once called to see if we were satisfied. Would I recommend Beverly Hills, as of today it is not likely. In fact after this experience I told another of my neighbours to look elsewhere for their replacement windows.
