Reviews

0/10

We bought a dishwasher here a few weeks ago. In store experience, before we made the purchase, was nice and pleasant. The problems started on the supposed delivery date. The delivery team showed up, looked at the old dishwasher and how it was hooked up to the plumbing system, and said they were not proceeding with the installation because of the non-standard piping. We had just bought the house a week before that, obviously the fact that our piping was all weird was as much of a surprise to us as it was to them. So they left after having spent literally under 5 minutes in our house, and we had to schedule a visit from a plumber to fix the piping. So we do that, the plumber comes in, does his job, I call Goemans again to schedule a delivery again. They tell me I now owe them another $226 for the delivery and installation. (The original delivery and installation was also $226.) So after all said and done, to have the dishwasher delivered and installed, I have to pay $452. I try to reason with them and explain that it's not exactly fair to charge a full installation and delivery fee when no installation actually took place. Actually even the old appliance wasn't removed. So really we paid $226 for them to come look at our dishwasher and spend 5 minutes in our house. I understand that scheduling an installation takes up a spot in the delivery/installation team calendar, and it causes inconvenience, so I'd be willing to pay a trip charge or whatever it is. But paying the full fee? How does that make sense? I just wanted it to get delivered and installed, so I thought screw it, here's another $226, just get it done. I take another day off work and expect them. They come again, look around, inspect the pipes, everythign is now great. And then the ask me -- where is the new dishwasher? Turns out they didn't even know the original dishwasher hadn't yet been delivered. And so after spending another 5 minutes in my house... They leave. Goemans calls me again. They want to schedule yet another installation now. And -- get this -- they gracefully agree not to charge me for the third installation! Customer service at its best. When I explain to them that the entire experience had been very frustrating and after paying TWICE for a dishwasher to get delivered and installed I in fact have received that service ZERO times, they don't seem to care that much. At this point I expect a full or at least a partial refund of the $452 delivery fee, but I was told it was not possible. No apology was offered. They kept saying it's my fault it wasn't installed first time. That might be true. But what did you, Goemans Appliances, do to help your customer to deal with that problem? I take another day off work. It's OK, everyone knows here in Ontario you can take any number of days off work, and it will not bother your employer at all. Why do I even go to work when I can sit at home and chill and still have my job. Third time is a charm -- they come in and install it this time. Goemans, sometimes your customers have to deal with unexpected difficulties. I strongly believe that it is your responsibility as a service provider to make sure you do everything for your customer to help them overcome those difficulties. In this situation, you did everything but. Our salesman Tom did absolutely nothing to help and was condescending and rude. No apology for the second failed delivery was made, and no attempt to offer us a refund for the first installation, that never actually took place, was made. This review could have been very different if everything went according to plan. But it didn't, and Goemans, in their dealing with this situation, showed just how little they care about their customers. I will never do business with them again.

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10/10

Tyrol, Andrew, and Tony are a team of superstars. Moving out of a 2-bed condo, the service elevator was broken, so they had to use the regular residential elevator and work their way through narrow passageways to reach their truck. Quick, efficient, courteous, super friendly. They also packed our kitchen which we didn't have time to do, and they did a great job. I asked them to be extra careful with my piano but it turned out to be a redundant request, every piece of furniture they handled was wrapped in blankets and tape and handled with great care and professionalism. They took apart a bed and a couch and put it together at the new place. For us this moving was probably the most stressful day in the last few years, but these guys made it as smooth as possible. No broken stuff, no dents in the walls, no damage to either property. Starting with their arrival at the condo in North York and finishing with their truck leaving our driveway in Oakville, it took 7 hours in total which was faster than we expected. I would recommend these guys to anyone. Great job.

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Company Response

Thanks for the review Greg. It's always a pleasure to hear that we're doing good by our customers. I hope you enjoy your stay at your new place!

All the best from team RoadRunners

10/10

This is my second time using Jeff's services. He's always very professional, knowledgeable and punctual. I'm happy with the quality of his work and will definitely use his services in the future.

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Company Response

Thank You Greg;
Great to hear you were happy with our service. It certainly is rewarding for us to receive such a kind review and is very much appreciated. It was our pleasure to be of service and hope to hear from you should you require our service in the future, we are always here to help!
The Team at The Great Plumbing Co

10/10

Got my Yamaha CLP-685 digital piano delivered today to a condo tower in North York. The delivery team was on time, I didn't even have to meet them at the front, they talked to the concierge themselves and figured out the way into the loading area of my building. All I had to do was to unlock the service elevator for them. They did an amazing job -- in and out in 20 minutes, they delivered a 400 lb box to my door and then the next thing I know they have assembled the piano in the hall and carried it into my apartment (this was the only option because there is not much space in my apartment for them to work in). Extremely professional, quick, and friendly. All I know is that at 2pm today I had some empty space in my study and 20 minutes later there was a piano there. A squad of magicians. I will definitely use Braymore when I move out of my condo. (The cost is $150 but I don't know the actual cost and I've just put in that number because it's a required field. The delivery cost was included in the cost of my piano when I bought it at the store.)

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Company Response

We are very proud of our movers. Thanks for noticing their professionalism.
Enjoy your piano!