I recently renovated my en-suite bathroom and used Shower Door of Canada mainly because they were recommended by my contractor. Initially everything went as scheduled. They came to measure, sent me a schematic and quote which seemed fair. However, it became a very drawn out affair once they came to install the doors. They had to come back 5 times. Things that went wrong were: bringing the wrong parts (2x); not having the proper installation tools; after the third visit I was informed that a part was backordered; a defective hinge and black marks which could not be removed from the glass and not showing up at the scheduled time. The installation person was kind enough to tell me that this level of quality of materials and service is to be expected and part of today’s world. They put through the final payment on my credit card prior to the job being complete and neither informed me nor sent me a “paid” statement. I had to request a copy of the paid receipt numerous times. I was disappointed in the level of service and would not recommend them to my friends.
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- Company Response
I apologize that your experience with our company was so negative. I have shared this review with our operational team and we have taken steps to improve our operational efficiency to try ensure that we perform better.
If I can help you in anyway please feel free to call me
416-781-9833 Ext 32