On Dec.29, 2012 my furnace broke down. I called a couple of major companies in my area but they were too busy to come. Then I found this company and they were able to come that day. A very young guy showed up (not the person I spoke with on the phone) and was trying to figure out what was wrong. After a half hour I went to the basement to chat with him. He could not figure out the problem. Apparently he had recently graduated and had only worked on new furnaces. Therefore I called the company and spoke with the owner, who I had originally called, to ask him to come here because the young guy could not figure it out and he was making me very nervous. Just as the owner showed up the young guy figured it out. The part that needed replacing was called an 'igniter'. As we sat at my kitchen table and he wrote up the bill, he charged me $349.96. When I expressed my shock he reduced it to $289.96. He was going to charge me $120.00 for labour but said he would reduce it to $80.00. He charged $89.00 for a travel charge. The total bill came to $518.62. The next day I took that part to a HVAC store to find out the price of an igniter. It was no where near the price I was charged. I called Peel Comfort and told him the real cost of an igniter and he demanded I tell him the name of the company that told me the price because they were not allowed to do that according to him. He also screamed at me if I ever called him again he would put a lean on my house. I know I should have written this review about Peel Comfort Systems years ago to warn other people that this company will rip you off. I have never forgotten this company. As a single senior it is not the first time a company has tried to rip me off which is why I am extremely careful about researching a company or asking neighbours who have used companies. Yesterday, January 6, 2021 I had a company come and fix my fireplace. I had used this company before for my fireplace so I trusted them completely. I showed him the igniter that Peel Comfort replaced. He told me he charges $35.00 for the part. They last about 10 years he said so I have another two years to go. He tested the one Peel Comfort installed and said it still charging well. My furnace is 30 years old and still working. But when the time comes, hopefully I have a couple of years left, I will hire this guy that fixed my fireplace. I did not realize that he installed furnaces as well. Anyway, I just thought I would write this today about Peel Comfort Systems. Hopefully he is out of business. But then again, people like him usually just change the name of their company and continue on with ripping people off.
- Approximate cost of services:
- $518.62