I had Chinook Glass in to replace my old shower door and had a good experience up until the point of installation. I had taken a before picture of the shower door and surrounding area. When the replacement was complete the installer had cracked the tile. He disputed this so I showed him the photo which clearly showed the area in question did not have a crack before. He tried to say it wouldn't be visible on the photo until I pointed out the small gap in the old frame which was clearly visible in the photo and right next to the new crack. At that point he defaulted back to his response of "It was there when we started" yet was unable to explain why it wasn't in the photo. Apparently photographic proof is no longer enough.