nmccutch1957

I ordered a custom sized mattress for an adjustable bed. It was high quality, very good value for the money, delivered on time by friendly and helpful people. Unfortunately, when I got the mattress to its final destination, I discovered that the mattress was 4" too narrow. This was the result of a communication error, which was 99.99% MY fault, and yet when I called Nine Clouds, they were very understanding, very helpful and replaced the mattress at a significantly reduced price, and took the other mattress away for me. I could not be happier, and I would highly recommend this company. I have been using the new mattress for some time now and it is a perfect fit and excellent quality and comfortable. All of the staff I spoke to were polite, professional and friendly. Excellent service over all, I would definitely buy another bed from this company!

The service person was thorough and took the time to explain the work that they were doing, why it was important and safety features about my gas fireplace. My gas fireplace was not working and the front glass was cloudy. He resolved the issue quickly and explained how to prevent the issue from recurring. I was very impressed and felt that I got very good value for the money spent. I will ask them back each year to ensure the proper function of my furnace and gas fireplace. He left the premises clean and tidy and the hand held billing machine made it easy to use my visa card.