Laura from Edmonton

In 2011 I bought a new home from Brookfield, they were great up until we actually moved in and the deal was done. The first issue we had was in the first 3 months of possession. Our countertops were splitting at the seams. Well, we had warranty so we were good right? Wrong! Brookfield told us they would not fix it because it was not mentioned on the pre-occupation inspection and that it was likely standing water damage. Because of course I love to dump water on my countertops and leave it there for fun right? So we are left now with gaps in our counters. Then we had an issue with our gas fireplace, twice in 6 months. It would not light. This they actually managed to honor under warranty. Then shortly after this (still within out first year) we had water leaking through our foundation into our basement!!! Then at the one year inspection we had issues of bowing drywall which their service tech advised us was covered but we would be forced to live in a hotel as they would need at least 3 weeks to demolish the wall and rebuild. The tech made it seem like it was such a hassle we foolishly played into it and agreed it was not worth the trouble. After this and after our warranty period our furnace completely stopped working in the dead of winter. We had to replace the motor at our cost. Now 3 years later our front walkway concrete is flaking and crumbling dramatically. Brookfield's response.... Not our problem! They blame it on the freeze thaw winters, but I went to other Brookfield homes on my street that are 6-7 years old and their walkways are perfect! The more logical cause is bad concrete mix but of course they don't take responsibility and now we are looking at THOUSANDS in repairs to repour our walkway. Long story short, their service technicians are simply damage control in the form of blame, excuses, and justifications. They have no customer service or ownership for their products after you have moved in. My biggest purchase of my life is now the biggest regret I have! I will NEVER build with Brookfield and would NEVER recommend anyone chose them as their builder. They will leave you out to dry every time.