Sue in East York

Technician was on time for appointment, but told us the dishwasher motor was gone and we'd have to order a new one for $500.00 - more than the cost of the dishwasher. Thankfully we elected not to do that, and bought a new one, and the installer for the new one said the original unit had no motor problems, just a clogged drainpipe. We were able to have the unit repaired and returned the new dishwasher, but this was almost a very unnecessarily expensive service call.

Getting these guys to the house was a little odd - their phone has no outgoing message, just a beep and you leave your name. That was the end of the oddness, though - someone called me back within the hour and booked me a repair guy for the next day to install my new dishwasher. Price was consistent with what I saw elsewhere - maybe $20.00 higher, but their tech was available much sooner. When our installer arrived, he asked what was wrong with the old machine, and suggested that the other repair guy (who came highly recommended) was wrong, and asked if he could quickly look at the dishwasher. He then fixed the dishwasher for us, saving us the cost of a new machine. Phew! Thanks to his honesty, I'm not out $300.00 for a new unit, and the dishes in my house are clean again.

I'm startled to read the mixed reviews here, given the positive experience I had. I purchased a floor model dishwasher, only to be told by the (thankfully honest)installer that my old one was reparable. I had the old one repaired, and returned the new one to Canadian Appliance source. They were polite and professional throughout both transactions. Moreover, the dishwasher I purchased from them was $150.00 cheaper than I saw it elsewhere. I'll be buying from them again.