Loyal customer for YEARS!!! Not anymore! Will never shop here again 2 year old Washer under EXTENDED WARRANTY broke. $$$ for extended warranty Technician sent SEVEN times to try to repair. Customer service a nightmare to deal with. Refused to accept machine not fixable. Time and money spent on our part (staying home to let technician in....having to go to laundry mat and pay to do my laundry. There's a reason a washer is bought for a home....to avoid going to a laundry mat....and for my convenience. ) After many arguments with customer service, a replacement was approved. Not one for one.....still had to pay out of pocket. Advised there would still be 2 weeks to wait for arrival of washer.....got a call the day after saying delivery would be in a day...again we stay home to wait and end up finding out, the call was made in ERROR!!! No respect for what customers have to endure for what is OUR right. Extended warranty means nothing! Enough is enough for us in having to deal with this company!