Have used this company once before..excellent service. Yesterday the furnace fan stopped working.... the furnace kept running, but the fan would not engage. I called Furnace Direct. They suggested I shut the furnace down, then re-start in 20 minutes, before sending out aTech. I did this, and the fan engaged, and is working perfectly. NO CHARGE!!! They could have come to the house, done this themselves, and charged me for an emergency call...which I gladly would have paid. They will be our ONLY go-to company for all furnace and air-condioning issues in the future. I would give them a "12", but the apparently 10 is as high as Home Stars goes.
- Approximate cost of services:
- $0.00
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