This was a referral from a friend (who will no longer use them) as well. Firstly, I want to saw the three men who did all the moving were very nice. However, one of the men broke one of our IKEA units which happens that is not the issue. Collins and Greigs states in there policy that they will replace anything that gets broken by there workers. When we spoke to Kelly he asked us to re-purchase the item and send him the receipt. Well, it has been over a year and no money back, no returned calls or e-mails. They do not follow there word. Also, his business partner received the call at the end of the move to receive the total and had him on speaker phone he was rude and wanted to over charge us. We do not recommend this company.