Husky arrived same-day as contacted. They spent 75 minutes for teir $100 diagnostics visit, pretty much gutting the furnace to test all parts. Multiple parts were confirmed as failing and/or rusted. They showed us each part and how it was failing. Husky worked with the furnace vendor who determined a full furnace should be replaced due to the unexpected internal rusting on most parts. Lennox replaced the furnace at no cost but install would be $700. Husky ended up having to install 2 new furnaces, as the first replacement did not seem to work to expectation - had a loud sound I think. The whole job took Husky about 4 times longer than quoted but no additional cost was requested. The service techs were really nice and worked late into the evening both days. Best customer service experience in a while - highly recommended if you are looking for an honest and friendly vendor.
- Company Response
Thanks Shawn, we appreciate you taking the time to document your experience. Victoria and the Husky Team