Great Service from Metro Snow & Ice
This marks my 6th year with Appleseed Snow Blowing, now Metro Snow & Ice. Other than 2 small items in the first years - which were quickly addressed, I have had nothing but great service from Ken and his team. While my driveway may not always be cleared when my schedule dictates (nor do I expect my schedule to dictate the drivers schedule), I will say that the drivers have always showed up and done a great job. Other than in 1 instance during a prolonged storm a couple years back, I've never had to shovel to get in or out of my driveway while the drivers are doing their routes. Not only would I recommend Metro to others, I have. 2 of my neighbours signed up this year because of the great service I've had. I know over the years I've sent emails back to Ken thanking him and his team for the great job they do (corny jokes and all). The fact I can go out and clean up the edges and my front step is a welcome relief to me.
- Approximate cost of services:
- $400.00
- Company Response
Wow! How nice to finally get a compliment here Bryan! I'm getting pretty 'beat up' here early in the season by 1st time clients who don't seem to understand the confines of a snow clearing service contract.
Except for the very odd 'complete miss', we show up EVERY single storm...period!
Long time customers realize this, have settled in and understood the 'rythym' of a storm and the clearing.
We've been doing this (and in the same neighbourhoods) for over 25 years! Its not like we 'dont care' or dont know what we are doing.
We're NOT a 'valet' clearing service or 'on demand'. Pizza Pizza might get there in 30 minutes when you want it but this business is different.
New clients need to:
Read their contracts clearly and understand their time of clearing thresholds.
Realize they are not the only client with snow and we will be there. (Maybe not on "their schedule' but we DO show up within the contracted time.')
The most common complaint?
"I had to shovel myself'!
No you didnt! You got impatient, shovelled the snow and didnt wait. Patience! You paid us...wait for us.
Or...
'I've finally moved my car out....get here now and clean the driveway nice for me"!
(Of course people don't say this)...they just say.."You missed me!"
Let's be reasonable and fair here please.
Im sorry.....snow companies just dont work that way!.....If thats what a client wants then best hire the neighbours teenager and wait on him. (between his hockey practices and time with the girlfriend)
Thanks for letting me vent Bryan...and your honest way of 'getting the word out there' about how we work.
Refreshing!
Ken