Thank you Albert for your time and feedback! We appreciate your opinion. But we believe we are very reasonable licensed plumbers, to start off we charge NO SERVICE FEES, NO HIDDEN FEES & NO GAS CHARGE. We provide prices upfront before the work has begun, so we can provide you with the freedom of having a choice to go ahead with the work or not. We provide FREE visits to assess the project and provide a quote. We do everything possible to avoid these kind of reviews. We do not push customers to go ahead, we even turn them away by telling them how to fix the problem without a plumber's assistance. We provide quotes before we do the work. And for some we even provide great discounts. For example, yesterday we installed a drain system for a kitchen sink for one of our clients. This client is a 88 year old woman who lives solely on her pension, she has no husband all she has is a cat as her family. We repaired her drain and invoiced her "$0". Your probably wondering, why did Anta do this? We provided her free service because we appreciate the generations who built our pasts, that has provided us with a better TODAY. Its that simple! Let's take a look at your case, a plumber (who has had numerous amazing reviews here, on HOMESTARS - by the name of RICHARD came on Saturday afternoon to visit your house and provided a quote for replacement of shut off valves and supply lines to be installed for your kitchen sink, master sink and ensuite bathroom sink. He priced the project at $300.00 plus $39.00 of HST, this portion is collected by Canada Revenue Agency. We are very dissatisfied when we make our customers unhappy. We are a bit disappointed and baffled by this review because we do not understand what was really done wrong here: We provided a quote upfront, you were not charged for this visit, he provided his knowledge complimentary. We always follow up on reviews to find out what the reason is that the customer has asked the technician to go forward with the job after reviewing the quote. But we leave and the customer is not satisfied? :( I wish we could charge every customer "$0" like the commercials you see on TV, but our plumbers need to receive compensation for their services, and our phones need to be answered. We do love all of our customers no matter what. This is why we collect reviews, we don't pay for fake reviews. We watch how our plumbers represent the company and we hope you find a plumbing company that fits your needs. Thank you for reading our review response, with best wishes
The Anta Plumbing Team.