rdx

It is the worst contractor experience I have ever had. Mike never keeps his words. Whatever he says is full of BS and excuses. You will find out as soon as his own words contradict to what he said before. And when he says thing will happen, the chance is 50% or less. When he says he will try it or he might be able to it, the chance is ZERO. Project comes with surprise after surprise, and keeps being delayed without any updates or feeling sorry. Lot of these are because of his poor organization. Believe or not, the number of days his team actually came to work is less than the waiting days in the 2+ months period (yes, it has been over 2 months since started) while original "promise" is to finish within 4-6 weeks. Imagine you are sitting home everyday hoping and praying for your contractor to show up (as I said no communication if they will show up). The ONLY times he showed up without chasing were to get the installments ($$$). Ok, if the quality is good, I can at least try to justify the delay, but the craftsmanship is just ok and some are sub par quality, including the simple paint job. I think a lot of it is due to the rush schedule his team is trying to fit between jobs. As mentioned, the wait time is more than actual working time after numerous follow up calls. Then, they would show up just to rush something AND ask for the next payment. What makes it even a joke is that Mike keeps saying how professional the job is from day 1 !!! He thought his clients are fool and know nothing. Communication is close to zero, you will hardly know what his team or his subcontractors will do next until it happens. So, it is full of surprises and shocks all along. Sometimes, jobs from different subcontractors could be done in wrong sequence. E.g. flooring can be done in the middle of the project, drywall was finished before all wiring and piping is done. If you are detail oriented, you would either want to kill yourself or kill him as he will hardly remember 30% of what you told him numerous times or what he promised, and missed it at the end. Lot of time, it is not something changeable after the facts. Would I refer him to someone? Yes, to my enemies or someone who wants to learn to be a foreman himself, as you will have to constantly monitor the job and remind what are missed, and hope they can fix before it is too late. Conclusion, if you want headaches, stresses and heart attack, go ahead and get this company to do your job. You won’t be surprised!

Workmanship is ok, nothing exceptional. But they do include lot of features in their base price. But one thing they miss the big time is the customer service. It is really bad. I have been promised numerous time on things from before closing to over a year after move in, but still won't deliver. Of course, some items CANNOT be done after the closing or dry wall is up !!! So, I am stuck with what it is, which pissed me off as I have been trying to follow up with them every single week before closing !!! You are lucky if you find the site super AND have him or his staff finished what they promised !!! Customer Care department does not accept email but only fax even they do have the email address. Come on, it is a computer world now, email can better track the time and date. Maybe that's what they don't want to have............. A couple guys sent from "customer care" department were really bad in attitude. Talked to us like we owe them or we were begging them to do what they are supposed to do !!! Hello, we are your customers, we paid over half a million to buy something from you, can we expect some kind of customer service? I am a first time home buyer, not sure if it is standard in the home building industry, but we definitely are not happy with their customer services !!! Even their quality is not bad and they include lot of features more than other big builder like Monarch, but the bad customer service makes the overall experience not good.........