Reviews

1/10

This is the first time I have written a review like this but I feel obligated to let people know who are looking to have a good experience for what I believe is the crowning moment for kitchen reno's that I would look elsewhere. First I will say the people who installed did work very hard. My main issues seem to be with the management.Here is my experience in a nutshell. -twice missed scheduled afternoon install/call back appointments and showed up late in the evening with little communication. -after the crew left the install we discovered a drawer that would not open (front lip was too deep) and a bottom cupboard door which we could not open), I think this would all be checked before leaving the job site. -we were then told during install that the backsplash would be be installed at a later date. -we called the next business day and communiced these issues and then received no reply for almost a week. -when the repair crew arrived they had not been informed of these issues and thought they only had the backsplash to install which resulted in a piece having to be taken back to the shop and another re-install date. -when the work was nearing completion communication suddenly became better and appointments on time as the hold back amount became due. -I also have to say some initial advice that was give (like putting the main counter joint at the sink (thankfully we did not go for this as I discovered this is fairly visible) did not seem to be in the customer's best interest, but instead was for ease of installation.Same for the recommended miter edge as it seems to chip easily and requires repair at installation. -In summary I like the product we chose, it does look good but still my eye is drawn to the little repairs as even they do no seem quit right and it just seem to diminish the experience.

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