Richard Jr. came to service our fireplace one night after normal business hours. After my husband told him what the issue was he got to work. We need to replace two small parts. When that was done he went to start it and it did not start. He took a valve (I think) out and it had a spider web in it. Once he cleaned it our the fireplace worked great. He was very honest about what was wrong and gave us the best option to fix the fireplace. I appreciate his honesty and that he did not just say it is old and should be replaced. If that had been the only option we would look at replacing it but it is not a good time given the economy. Also, the gentleman who answers the phone at the shop is always very friendly. We have used this company twice now for repairs and have had no issues.
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