Masterpiece Flooring; what a gem, from beginning to end. Our 13 year old home was in need of a makeover, our original hardwood floors and carpet were just....worn out. Before we began to contact any companies for quotes, we did our research, and spent several nights reading reviews on HomeStars. The company that really stood out regarding hardwood, was Masterpiece Hardwood Flooring. We did get other quotes, but felt Masterpiece had the product we wanted, and their customer service was exceptional.
We booked a private viewing at the showroom, with Connie, the sales manager, where she explained all the differences in the products. She was professional, knowledgeable, and friendly. We didn't feel rushed at all, and we had LOTS of questions. When she arrived at our home to measure for a quote, she was friendly and genuine; offering lots of suggestions, answering all of our questions....again. It made us feel very comfortable and we never felt pressured or rushed to make a decision. After we had received the quote, we felt confident they were the company to move forward with, and we decided to go with the Du Chateau product. Todd, is the installation foreman; as likable a guy, as you could meet and a master at his craft. It was very obvious to us that Todd and his crew take real pride in their work. Before they began installing, Todd came over and even laid out a box of flooring, to make absolutely sure we were satisfied with the product, and how it would look. We were. They did a fantastic job of installing, and floor looks great. There is an art to it as well, as the flooring we choose has a variety of wood colours and it really takes time to do it right. When you are ready for new hardwood, make sure Masterpiece is on the short list, they were the best company we worked with on our home renovation.
Shorts:
1. They showed up, when they said they would.
2. Communication was excellent, Connie kept us well informed on shipping/arrival dates, and made sure we knew she was available to answer any questions we had moving forward.
3. Todd and his crew were very respectful of our home, and finished their day around OUR lifestyle needs, not theirs.
4. They care about making the customer happy. Great company to work with.
5. They finished on time.
6. Follow up was excellent, to make certain we were satisfied.
Great job by Masterpiece. Connie you were right, we love the flooring more and more, thanks for all your input
