carol b.

I had a large order, 6 mattress 3, frames/headboards. on delivery i noticed one headboard was lumpy -- The Ashley headboard in the natural (i bought two of them in different colours) was all lumpy. I sent a pic to customer service, they said it was cosmetic and no exchange! I spoke with a 2nd person and she said to send a video, which i did also a picture of the showroom headboard in the same colour. They said it was a cosmetic defect and doesn't effect the use of the item. i could have $150. for my trouble---no thanks -see for yourself!

Bought 5, one needed replacing, they were happy to replace it asap. I had no issues with them, on the phone or in person. Very pleasant to speak and deal with Carol B.

Very professional workmen, arrived early, left the work area spotless The doors are lovely, neighbours all like them. no issues, i have and will continue to pass out their card. Home Decor windows and doors did a wonderful job