Interlock around pool and side of house
These guys were amazing! Very professional and clean. They were true to their word. Hard working team. The whole experience with them was outstanding from start to finish. I would highly recommend them and will use them again for future renovations. I'm sorry that I can't uupload any of the photo for everyone to see then job.
Deck staining/painting of windows, garage doors
After meeting with Brendan at my house and talking with his referrals, everything looked good, so I hired him to do my project. They stained the deck and painted the windows and garage doors which took around 3 days. I had noticed some areas on the deck, windows and garage doors that where missing stain and paint. Both Brendan and his partner came on a Saturday to do the touch-ups on the deck and windows. After they finished I paid them in full. There are still spots on the windows and garage doors that were not painted properly. The following week I noticed white ring stain marks on the deck. I contacted Brendan and he told me that he would take care of it. He showed up with a pail and a mop with white vinegar and water and said it would neutralize it. It did not work. I contacted him again and he told me that it was out of his control. He told me to use a deck wash to see if it would work. I tried it, and It did not work. He then told me a solution around this is to apply a stain blocking oil primer to the entire deck - and restain with a solid oil. These costs are something I would have to cover. I haven't spoken to him since. I would like to add that my deck is 1 year old and never been stained.
Thank you so much for the review Romel - as discussed, the pre-existing salt residue emitted from the wood was unforeseeable on our behalf. After consulting a number of professionals in the business, my sales rep at Dulux, and a sales rep from Flood, it was determined that the stain was applied correctly as indicated in our service agreement and that salt was rising from the wood. In order to attempt to neutralize it, I went with a vinegar and water mixture, and also applied a stain removing product (1000+) - We would be more then happy to reapply a stain blocking primer and to restain- however yes you would need to cover these costs!
Bought a king size mattress box and frame, six months ago. Waited 2 months for a service tech to come out to assess the damages. Everything was defective and I had to go and get it replaced. The first attempted delivery: The drivers told me the day of thr delivery that I needed to have it steam cleaned. They refused to take the mattress without a cleaned. We got it cleaned. The second atempted delivery: The drivers refuse to take up a king size mattress in an open-concept staircase do to child gates in which the day before the delivery I had notified customer service that I had child gates as I have a toddler and they assured me that there was no issue and that the delivery would be successful. The end result of this delivery was that the driver took the old mattress and might I add that he was able to lift and carry the king size mattress with one hand by himself to the delivery truck whereas he was unwilling to take the new mattress upstairs with his colleague. The mattress is currently in my living room and I had to search for helper on Kijiji to help me take the mattress upstairs to my bedroom. Not only did I have to pay $130 to disinfect a defective mattress I also had to pay $45 for a helper off Kijiji to come help me take my mattress upstairs. If you want the same great customer service I had, please go ahead and purchase your mattress at Sleep Country! Great experience for me!! Hope this review helps you make a wise decision!!
