Restoration 1 is a first class company I would recommend to anyone. I had a slow leaking (over a period of some months/years--I just moved in a few months ago and the pipe in question turned out to be around 80yrs old) toilet drain. I will leave to your imagination how disgusting this was!! This was during a long w/end but Robert was there within the hour to assess the damage and Tyler showed up shortly after to start the clean up. Naturally this happened on the top floor not the ground floor! All 3 bathrooms were affected. The first day Tyler did hours of emergency cleaning and I was very satisfied with the results. As a health care professional I was more aware than I wanted to be of the potential health hazard. The work took a week and ended up completely gutting 2 of the 3 bathrooms. Tyler and his colleague were very diligent, spread mats throughout the 2 apartments, cleaned up every day, and left whatever they could functional on a daily basis. They also took great and friendly care around our cats and dog. Meanwhile Robert also takes care of the insurance claims and recommended various contractors to rebuild. I hope you don't need them but if you do, you won't be disappointed. Thanks again PS I will update this review when I find out the cost.