Mrs. Macmillian from Burlington

I had 2 experiences with this company. The first one was very good. I paid extra to have the furniture moved out of the room as my mother is elderly and we had no one to help. The carpet installers were 2 young, strong men who did an excellent job. They carefully moved the furniture, installed the carpet and then moved the furniture back. They disconnected and then re-connected the tv system easily. The second room I had done was a disaster. Even though I had once again paid extra for furniture moving, only 1 man showed up and seemed very confused that he was expected to move anything. I told him the job was too much for 1 person as I did not want anything damaged. I called "J" the salesman I had ordered from the store and he said he would come out in a few hours to "help" move the furniture. If I hadn't already moved out everything that I could already, I would have cancelled by this point. "J" had assumed that the furniture could "easily be dragged" into the next room by one man. I said that since I had paid for furniture moving, I expected it not to be dragged. The attitudes of both these men was disrespectful and one seemed angry. I guess "J" expected to pocket the extra moving money without providing any service?? "J" left and the other guy installed the carpet and then his wife arrived to help?!?! They installed the carpets, moved the furniture back and left me a huge mess.

Worse company I have ever dealt with. My small job dragged on for well over a year due their incompetence, false promises and poor quality of work. They shouldn't even be in business let alone working with insurance companies. I had to bring in someone else to help me because Nu Trend's work was so sub-standard. Avoid at all costs.