We took out a membership with Homeservice Club (HSC) two years ago. We gave them three attempts at contracts. Our first was for a wooden screen door: we were advised that there were two contractors to call us. One never called, the second came and after consultation said he could get what we wanted, but never came back. Our second contract was for digging out and leveling our basement floor. Two contractors called: the first was rude and spoke as if we didn’t know what we were talking about (I hung up on him). The second came and probably would have been awarded the contract but his price was almost twice as much as the contract we accepted (and were very pleased with the work from the chosen contractor). This contract was awarded to a non-HSC contractor. Our third attempt to use HSC was for drywall repair work in our addition. The contractor we chose (Tradesman 2000) turned out to be a “jack of all trades” but not a drywall person. On the first day, he failed to cover the hardwood floors (we had to ask to have this done the second day). He was extremely messy. The finished product looked ever so slightly better than before he started. Areas which we said not to touch, he worked on and were left in a worse state that when he started. There were trowel marks on the walls, areas pointed out to him were not touched. Even though he tarped my carpeted stairs, there were still patches of drywall compound dripped on the carpet. He also did a prime coat and he never taped the wood trim or covered surfaces. There are paint splatters throughout. The first day during their clean up, they took my dish cloth from the kitchen and attempted to clean up something (not sure what) and left the wet cloth on shelf of a wooden hutch. We contacted HSC and advised we would not be paying until the job was done to our satisfaction. They sent an inspector who took pictures, etc. Then they sent Boris (another inspector) who would also make it right. After we emptied the room one more time for Boris, we were more satisfied. However, we had to clean up once again, my stairs will have to be steam cleaned. HSC said that they would send someone to inspect (once again) to see if they should cover the cost of cleaning the stair carpeting. We decided that we just wanted them out of our house. $70.00 in annual dues and for one job we had to empty the room and live with the mess TWICE. HSC’s policy is that they will make it right, no discount for inconvenience or how many times you need to prepare and clean up. This was a $70.00 lesson I will never take again!!!!!!
