I called quality assured for a repair on the stove, they came out promptly and after that, customer service was out the door. It was delays in ordering parts and even not keeping the customer in the loop. Now after 3 months without a working oven, they no longer have a gas technician that can fix the stove. And the person on the other line basically accused me of not telling the truth, as to when I received the email. I think overall poor customer service, where you have to constantly call and email to even know what is going on.
- Company Response
Quality Assured had some challenges with both customer service and technical staff that were causing a bad representation for the company. Since your repair we have made some employee changes and I feel it was important to move forward from the negativity. You were caught in the cross fire and for that I apologize. Quality Assured continues to strive for customer service excellence and trains their staff often to provide this to customers such as yourself. We hope you will give us the opportunity to service you in the future. Quality Assured values your business. We value your comments, this helps us grow and improve.