Courtney from Thornhill

Edit: as of right now Blinds Direct has promised to replace the blinds free of charge, other than the advanced remote I need. I very much appreciate their willingness to come to a compromise with me. Describe experience. How about I wish I could give this place zero stars. It is not a real business, I am fairly certain there is one person who owns/installs/consults. Getting the consultation seemed nice and seamless. The product was installed within the time frame in the fall of 2013 as promised. Then it goes bad. A few months after it was installed the blinds started to go up crooked, and were getting chewed up on the side. The programming on the motorized blinds started to not work, and now I can't get the blinds up at all, they get stuck. I email in February 2014 asking for engineers - yes no problem we can do that, the blinds are under warranty. Ok sounds fantastic. No one calls me or leaves a voicemail to schedule a visit. I follow up, can we do this over email? No answer. I follow up again in July, Hi can we revisit? No response. I have now emailed over the past year literally 20+ times. I have left dozens of voicemails for both Jacob and the answering machine at the main line. I feel like I am stalking Jacob the consultant. My mom has called because i was certain my number was black listed, and now they are not getting back to her. I can NOT for the life of me get someone to a) call me b) text me c) email me. Is carrier pigeon the next step? It might be. I am considering taking this to small claims court as I paid 7,000 dollars on blinds that do not work and the most TERRIBLE customer service i have ever dealt with in my life. I will edit this if anything changes, but at this point please take my advice and avoid this place at all costs.