Worst experience ever, nightmare!!! Daniel(owner/manager) came with his technician to do duct cleaning. They couldn't get the compressor started, I lent them my husband's tools and after an extensive amount of time, they finally got it working. At first Daniel seemed super friendly, they advised me of 3 extra vents (prepaid 10) and told me to do e-transfer right away, including taxes, no receipt. I trusted them, so I proceeded without even questioning the extra vents. He also tried to sell me detailed furnace cleaning on our brand new furnace, explaining to me how the house renovations caused a dust accumulation inside the fan and whatever else is inside there, demonstrating by wiping the dust off with his finger. He must've known opening a newly installed furnace VOIDS the warranty, but I think he cared less! I refused the extra services offered for $$$, after which he spent the rest of his time sitting in his truck in the driveway. I did not follow his technician around ( I wish I did!!!!), he was quickly done upstairs and just as quickly in the basement. When they wanted to leave I turned the heat back on but the furnace did not start. Daniel didn't care much of thanking for the business or saying goodbye, but I did go out to ask him about the furnace and he told me to wait a few minutes and will start, they had nothing to do with the furnace. I plugged in and out, reset, waited MANY minutes, but of course the furnace did not start!! I begged him to come back and help me start the furnace because it was working when they came and it is getting very cold in the house (January) and my toddler is coming home. He mostly ignored my calls, replied to one text message blaming the furnace installer. A small child coming home in the freezing temperatures did not make him come back or willing to fix his error. I luckily had a much better furnace installer, and even though he was not impressed that I let the duct cleaners to open and inspect the newly installed furnace, he came as fast as he could. After researching the flashing lights diagnose, calling the company, he discovered a fuse was missing from the panel that's why it didn't start. I have to say we have witnessed the furnace installer's entire work and saw that really a fuse was missing!!! It was probably knocked or blown off during the duct cleaners "furnace inspection" or "quick dusting/blowing" process. I have sent Daniel the cost of the service, no response, of corse.
To make things worse, that evening my husband has noticed a screw he put in months ago to hold a vent open was in the exact same location covered with spider webs. This is when we took a deeper look at the duct cleaning! We removed the vent covers and took pictures inside the duct that clearly showed it was FULL of dust all around the 4 sides, just like you see them on the images when duct cleaning is advertised. We then saw one vent was blocked by the staircase, another one by the bar and was not touched for sure, as well as the one with the screw.... that is 3 vents already and we were charged for 3 extra vent cleaning???? ... and there were more untouched ones, of course. I still have the pictures and I can email to everyone interested in seeing their horrible job! Groupon did refund us the money, so hiring HomeSeal costs us 3 extra vent cleaning charge with tax $40, emergency furnace house call + one fuse.... and a lot of nerve! I have sent Groupon pictures of their work and I am very surprised they still did not cut ties with this fake company.
