I have a large family with a massive laundry turnover. A man arrived from Toronto Appliance Service, inspected the dryer for 20 minutes and reported that he would be calling later that today with a quote, although at the time he was not unsure whether the drum or just the felt supports would have to be replaced. Two days later, and no quote... in the meantime I had seriously racked up my VISA bill on Xmas gifts so a call came through to the effect that the $88 service charge had not gone through! Clearly their accounting department is as miserably slow as their service. Yes, in the end they got their $88 and we had to find someone else to fix the dryer. Their "attentive" repair was enhanced by a stunningly rude "representative" whose ideas on customer service may well have been developed under Stalin.