Matt was extremely attentive to detail and wasn’t afraid of heights. He was able to complete the project to the required specifications on time.
Thank you for the kind words Steven! Atlas Contracting Ltd. looks forward to working with you again in the future!
I would highly recommend purchasing a Trico home. First off, our realtor recommended them and when my wife and I walked in we were serviced right away and left to do our exploring. Initially we didn't know who to go with but from experience I have dealt with companies that were B Corp certified. Knowing that Trico was one made it a lot easier as they are held to the highest standards along with the contractors that work with them, have the same expectation. Ken, Andee, and Devin at the sales office was extremely kind, patient and really easy to work with. They accommodated our schedules when we were meeting with them. Obviously there are just some things that just had to be done during the day but we managed. They walked us through every process, and step of the way. Being an emerald I had a TON of questions and thank you Ken for being patient and answering all of them even at 11PM at night or sometimes 1AM. When we took possession of our home the day of we met Maurice, Brian, and Darryl. Pretty much an awesome welcoming party! Who were all on-site at the time we arrived around 8:35AM. They were all very patient with us walking us through every room and advising of the different features/functions. Which, I found extremely helpful. Definitely helpful when it came to the HRV system which I am not used to at all. We then later met Dean who was also very nice and pleasant to speak with. After we took possession of our home we had some issues and in emailing Theresa. She is amazing to deal with as she would take the time to get back to us right away, and ensure we would get our issue taken care of. Most if not all of our concerns have been resolved in a timely manner. I am impressed with the Trico team and kudos to them for providing such an amazing buying experience and after-sale service experience. It isn't often that we buy homes but the next one I'd like to get would be a Trico home as well.
Thank you Steven for taking the time to write a Homestars review and highly recommending Trico Homes. Trico is very proud to be B Corp certified. I really enjoyed reading your post and all the positive comments you made about the team. Ken is very committed to customer service so I'm not at all surprised to hear that he was answering your questions late at night :). When you take possession of your home we want to ensure that you are very satisfied and that our field staff and warranty team are pleasant and enjoyable to work with. Thank you for purchasing a Trico Homes. Please do not hesitate to contact the warranty department at anytime. Nicole Walker, Customer Relations Manager
New Home - Furnace issues every year
I am writing this email to express my dissatisfaction with the furnace that was installed at my home when I took possession in late October 2010. Shortly after possession I was experiencing non-heating issues with my furnace. I called Brookfield Homes Site Admin - Wendy Widmer who then contacted Ray who is the associated site manager - service. He came out and found that a tube was full of water and drained it and the furnace began to work. After a month the same problem came back and I took off the panels and noticed that water was built up in that tube again, so I removed the tube and drained about a cup of water and the furnace worked. Now the furnace would work for about a year until this time of year when the cold weather seems to affect it ALL the time. So in 2012, I did the same thing, I drained the water and furnace would appear to run fine for couple months, I also had called Brookfield and advised them of the issue. I would have to do it all over again a few months later, and then it would work till October of the next year. So in 2013 around October it finally had the same problem and every time its a 3 flashing code that says "pressure switch open with inducer on". I called Arpi's and explained to them the situation and they wanted to charge me for a service technician and I was upset because this has happened every time since I have had the house and feel like I do not need to be charged for anything. I drained the tube, and through the winter months I would have to drain it almost weekly. And the furnace would work for a few weeks. We are now in 2014 October, and I am having the same issues again. I honestly don't think this is normal... I have friends that have owned homes ALL their lives and my parents and they have NEVER heard of having to drain water out of it on a yearly basis for months. Upon inspection I do not believe this furnace was installed correctly in the first place because I can run the furnace for 30 minutes and no water comes out of the drain. I've taken the liberty to check the condensate trap and it appears to be full of water every time. In addition I've noticed the horizontal pipe for draining is not slopped properly from the condensate trap. It appears to be sloped towards the furnace instead of away. I apologize for the terminology used because this isn't my field of expertise. I really hope this water backup has not caused any rust or damages to the inducer motor which would cause my 3 blinking code because it appears every year around this time I get the three blinking code and have to drain water and the furnace wouldn't work for couple hours and then a few hours later the furnace would work. I took it upon myself as usual with anything and took apart my furnace and cut the piping and re-did the piping properly to slope. Currently the unit is still working after I repaired the slope and the water appears to be draining now in a steady stream. Both Brookfield and Aripi’s have no documented calls and complaints that my furnace broke down every year. Which is not my fault how they run their company and why these calls made are not documented.
