Reviews

4/10

With a renovation costing us in the neighborhood of $100,000 we felt we had every right to set the bar high. We wanted a contractor who would rise to the challenge and deliver quality. We chose WPI based largely on the glowing reviews we read here on Homestars and also based on Scott’s web site which talks about providing a “stress free process” and “exceeding our customer’s expectations”. Well, after watching Scott’s crews for what turned out to be a four month project, our opinion is that the quality of craftsmanship delivered by WPI should be considered mediocre at best. We found ourselves wondering, on a daily basis, how WPI could possibly deserve the reviews we read here. Maybe the projects being reviewed were small, not on the scale of ours… who knows. At first we thought the poor quality was the result of a lack of communication with, and a lack of supervision of WPI’s work crews. There were a lot of annoying issues. Small things that required minimal effort to avoid, like removing and disposing of fixtures from our ensuite which were not part of the reno; not covering and protecting the cork floor we have in our basement before they started ripping things apart; stuffing debris and even garbage down our heating vents; not installing all the receptacles on our new backsplash at the same height; touching up our paint with a close, but no thanks, match; installing a new light switch box on an angle; sawing through our cork flooring by mistake in basement doorway. But it got worse. Installing a pocket door too high off the floor; taking three tries before getting an interior door to close properly; running a gas powered saw in our basement without proper ventilation while cutting concrete for some new plumbing; not installing our new shower level so now the door swings open and soaks the floor; wanting to repair the damage to our cork floor in the basement with glue and wood filler; damage by his electrician to our brand new island (twice). Then there were some serious issues. Planning to remove an interior wall without an engineer’s report; multiple violations of the building code requiring four electrical inspections before our basement made it through final inspection; cutting almost halfway through a floor joist while installing a new bathtub, also a building code violation; not getting a permit to install the new bathtub. The attitude we experienced from WPI was “its good enough” and it nearly drove us insane. We found ourselves being forced to do our own quality control on a daily basis, providing constant feedback to Scott and enduring the contempt of WPI workers as a result. To us, it seemed like they were learning how to do everything for the first time. We lost confidence in WPI and began seeking out our own suppliers mid-way through the renovation. We sought out our own granite installation company (shout out to Zen Living), hardwood flooring instalelrs, carpet company, tile installers to avoid dealing with WPI more than necessary. Possibly the most annoying part of the entire experience was Scott’s steadfast refusal to admit any wrongdoing for anything. Of all the issues we had, and to be fair Scott fixed some of them (sort of, eventually), nothing it seemed was ever his fault. Never an apology for any mistakes that were made. The only reason we didn’t score WPI lower is because they eventually delivered a product we consider mediocre at best. We were looking for a little better than mediocre. We felt the process was unnecessarily painful and extremely stressful. Had we known what we were getting into, we may have reconsidered the whole thing. We certainly would have went to the next potential contractor on our list. We can’t really comment on his warranty or follow up work since it’s unlikely we will allow him back into our home, but we weren’t really interested in a warranty anyhow. We were interested in a contractor who could do things properly the first time. My advice to you if you are considering Scott: expect to spend a lot of time and energy following up with Scott on your project and check some of these reviews to see what is really behind them. Ask Scott for Tim and Lisa’s email address and we will be happy to send you some pictures of his work. Maybe even have you over to see firsthand. (BTW it’s timlisarenoATyahooDOTcom).

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Company Response

Living in a renovation is tricky. This entire project was 3 stages, and in any case such as this, there should be a break between projects. This break allows the customer some down time with no trades in the house, and relief from dust and noise before the next stage begins. I realize the added stress of the combined projects made for a difficult time for this family. We have used this experience to improve our process and communication to customers on larger projects such as this.

It was clear early on (after the first of the three projects) that the match of myself as contractor with this customer wasn't quite right. And yet when projects #2 and #3 were requested, I felt that perhaps that was a misjudgement of character on my part. It's clear in this case that initial observation was correct, and in the future I will follow my gut, and not move forward when the relationship between customer and contractor feels off.

The abusive nature put forth by this customer to the WPI team and trades was completely unacceptable. Anyone reading this review can plainly see the bullying present, and adding that stress along with the customer not releasing payment on time (this is the only project I have ever needed to pursue the lien process with) made the entire project stressful on all ends, including one of WPI's trades refusing to work on the project. The lack of following guidelines, rules and lack of respect is clearly seen from the customer in this review, found in the addition of the email at the end which needed to be spelled out in order for it to be accepted on the review.

We at WPI appreciate this review. It is always a great thing for those hiring a contractor to be as educated as possible. And a few of those education points are seen here. 1 - a renovation in your home does bring some added disturbances, and you always need to be prepared for that beforehand. 2 - minor deficiencies happen during any project, and living in the home during the reno allows you to see them before they are solved by your contractor. So, 3 - Hire someone you trust so as to allow open communication during the entire process.

As a final note in response to the end of this review - I encourage you to check the background and validity of any and all reviews that you read. I am proud of the service and quality of work that my team and I provide.

-Scott Werenka, Owner, WPI Renovations

10/10

Had Keith in today to clean our furnace and ducts after a large home renovation. He arrived on time and was very professional and knowledgeable. Keith had the utmost respect for our home and took the time to explain issues he found and correct everything that he found (where he could). He even noted issues that our contractor had introduced with the air return and cared enough to bring to our attention. Will definitely have him back to our home and wholeheartedly recommend him to anyone!! Wish we had discovered him years ago.

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Company Response

Thanks for taking time to share.

10/10

We were working with our contractor and were sent to another Granite shop that he dealt with. The service was poor and the price high to compensate. As such we set off to take control of this situation on our own. I found Zen from reviews on Homestars and contacted them. They were courteous knowledgeable and came back with a competitive quote very quickly. After choosing granite slabs it was found they were just a smidge too small after templating. Zen and the granite supplier made it easy for us to choose two more slabs and swap them out with no additional charge despite being larger! The size issue set us a little behind schedule (not Zen's fault). When I asked it they could prioritize our fabrication and install they exceeded my hopes and installed in less than one week. The granite piece for behind the slide-in was damaged during install and we were so pleased when the installer showed up with a replacement piece the very next morning! I would highly, highly recommend this company and only wish I had ordered cabinetry through them as well given the impeccable attention to detail and service. We love the finished product too!

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Company Response

Hey Lisa,
Thank you for choosing Zen Living, and for taking the time to write your wonderful review. It was an absolute pleasure to read your fantastic feedback about your recent experience with us. We strive to exceed our customers’ expectations on a daily basis, and I am thrilled that we exceeded yours. It means a great deal to all of us. We truly appreciate your business and are grateful for the trust you have placed in Zen Living.

10/10

We love our countertops in the kitchen and three bathrooms now. Tim was very professional with the quote and the installers arrived at 8am on the dot the day of installation and were finished before 6pm. Our bathroom counters were cultured marble and cracking around the drains. Now they look fantastic. The kitchen was transformed from peeling laminate to beautiful finish. Highly recommend this company.

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Company Response

Thank you Lisa for your excellent review and recommendations. We highly appreciate your confidence and trust.

10/10

David just finished painting all of our cabinets in our bathrooms, kitchen, our oak entertainment center and our garage door. He was very professional, courteous, on-time and always cleaned up after himself for this multi-day job. The quality of David's work is excellent and we are very happy with how the painting turned out. It exceeded our expectations and we would not hesitate to have him back for more projects and recommend him to friends and neighbours.

2 of 2 people found this review helpful.
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10/10

We hired Ecoline windows to replace all windows in our home. The process was wonderful starting with the sales person. We hit one snag with the installation date but after I called them back about pushing the date out due to other trades coming, they sent 2 crews to finish our job on the date promised. The installation crews were very professional and efficient. We LOVE our new windows and would definitely recommend this company to anyone looking for replacement windows. Worth every penny.

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