We hired this company based on our neighbour's recommendation and unfortunately they did not live up to the referral.
1. After requesting it a few times, they never came to our house to sit down with us to review the quote and talk to us about product, samples, warranty, options or other details of the job. Elaine in the office wanted to field all questions.
2. As soon as we gave them the ok they started the job very quickly thereafter.
3. I did not pay them in full prior to inspecting the work even though the onsite workers requested it and I am so thankful because it made sure that they did not ignore our concerns.
4. When we inspected the work we found two critical areas where the gutters were not sloped properly. As for the roof, there were exposed nails all over the shingles (my husband counted at least 40), a couple areas of nails sticking out, and when he was up there with one of the roofers at one point there was even a corner shingle that fell off when they touched it. We clearly reported all of the deficiencies in an email with photos.
No one from the office ever called us. They sent guy after guy after guy, asking us what we are complaining about and what will make us happy (ie “what it will take for us to pay them”). What we want is what we are paying for - properly installed new roof and gutters. We had 6 visits from them in 2.5 months. What bothers us the most is how they never acknowledged the inferior job that was done (except for a young guy that walked the roof with my husband and actually said “I’ve never seen it this bad”). There should never ever be any exposed nails. If you read the shingle manufacturer’s warranty, it is void if the roof was improperly installed which specifically includes incorrectly placed nails in the shingles.
Long story short, they tried to shrug this off as though we were being picky and nothing was wrong with their work. They never called us to discuss, until I brought up the voided warranty and demanded to speak to the owner. Nick came out and they finally agreed to replace those shingles that had the exposed nails. So the job they tried to make us believe was fine actually took them over 4 hours to fix. There are still a few areas of concern but at this point, they've still never earned our trust so we've paid them in full and would never use them again nor would I ever recommend them.