Used my insurance company's recommended restoration company Belfor and their recommended flooring company Signature Floors to deal with water leak insurance claim. Has been a gong show from the start. Project manager Jenn from Belfor only returned phone calls and emails intermittently. After many problems with Jenn I requested a new project manager in Dec 2019 and was refused. Contractors showed up at the wrong time or didn't show up at all. Flooring install is badly done and this was confirmed by the sales rep from the flooring manufacturer. Both Jenn from Belfor and Ryan manager of Signature Floors claimed without even coming out to look at my floor that it was installed as per industry standards - how can anyone say that the floor was installed properly without coming out to the job site??? I have been fighting with Belfor, Signature Floors and my insurance company for months with no resolution. On Jan 17, 2020 Ryan the manager from Signature Floors came out to inspect my floor. Myself and my friend reviewed all the problems with the floor and Ryan agreed to remove the floor, correct the levelling issues (that were made by their installer) and put in new flooring at no charge to me. Dan the owner of Signature Floors now states the install is fine and refuses to replace the floor. I have been given the run around by Belfor and Signature Floors for months now. The job is incomplete and I cannot use my basement. My insurance company was finally able to get Dan and the GM of Belfor out to my home last week and Dan is still trying to claim the floor has been installed properly. At best I have been offered to have an independent flooring inspector out to inspect the flooring which can't happen for another 4-6 weeks! I should have been offered an independent flooring inspection months ago!!! I have not been able to park in my garage for over 3 months because that's where all my basement belongings are stored!
- Approximate cost of services:
- $1,000.00