Jim, the manager is the greatest and thanks for the exceptional service. My “Gem” exterior door is 10+ years old. I removed the interior door knob and in doing so, broke a part. I called “Gem” for assistance (staff are very friendly, professional and helpful) and Jim, manager, gave me a replacement part at no charge. The replacement part didn’t work, so he gave me a complete brand-new in the box exterior door knob set for “free”. I was amazed and very grateful at the quality of service. I would highly recommend “Gem Windows and Doors” and Jim was truly amazing. For me it was a 5 star experience, thanks again.

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Company Response

Hi Pcornwall

Thank you for taking the time to share your experience with GEM Windows and Doors. Our priority is customer satisfaction and we are thrilled to hit the mark. You’re right, Jim is always going above and beyond and We’ll be sure to share your praises with him!