Customer service 10! Final product 10! Would I recommend to family and friend ABSOLUTELY! Honestly, If you are looking for a great finished product, professionalism and people who care about the quality of their work, 2 words, IDEAL STAIRS! I have dealt with other contractors in the past and Ideal Stairs were simply great what is not to like about this: 1. Fair reasonable price 2. They have a great step by step approach so you know what is happening when, on what day, no ambiguity. I also like they setup a day for you to come view the stain on a test piece to ensure it is to your liking before apply to all your stairs. These guys make it as easy as possible for the customer ... EXCELLENT customer service! 3. Little to no mess in your house, all the messing work (cutting, staining) is completed at their factory. And the work they need to complete in your house they are careful and keep the mess to a minimum, they care. I have had other contractors complete jobs and left my home in layers of dust. 4. After the stairs are installed Mesh and Raj come and inspect their employee's work. Our stairs look beautiful and they ensured everything was perfect! As a customer loved it, these guys take pride in their work, my wife and I were very impressed! Very happy with our new stairs, a BIG thank you to Mesh, Raj and everyone at Ideal Stairs!!
- Company Response
Thank you Simon for your detailed review and recommendation. We are ecstatic that your experience with Ideal Stairs was an excellent one. On behalf of Mesh and Raj, it was a pleasure having you as our customer. We hope you enjoy your new stairs.