Movers did not deliver on confirmed date, were two weeks late. I paid an extra $50 for them to move my glass coffee table which never got delivered and is still missing among other things. My couches were FILTHY, boot prints all over them. That was back in June, its now September and I'm still getting the run around from them. The latest story was that there was a new "claims manager" and that person was bogged down in paperwork. Interestingly enough the customer service rep was not allowed to give me that person's last name. I should have clued in right away when I called them and the receptionist answered with, "How can I help you?". No company name introduction, just "how can I help you". I made a point of saying "who is this??" and when she confirmed it was Absolute Van lines I asked why she didn't answer the phone with that. She was polite enough to seem a bit embarrassed, however the next time I called sure enough she did the exact same thing.
- Approximate cost of services:
- $1,400.00