Great ease & exceptional work by Customer Service Rep & repairman
I do have a plumbing plan with Enecare. When I called I was pleasantly surprised with the Customer Service Rep, the ease of making an appt. The turnaround time as to when the technician coming to the house.
Don't walk but run away from this Comany
Partial pymt was made. There is one other review & it matches our's to a tee. Wouldn't show up for work/if did would show up at 2pm. Never a crew. A one man show except when pouring cement a women showed up in flip/flops to help. Was very abusive language, threatening physically and very racist. He did steps in the front of the house, not up to code just a shoddy job. Had to cease the work as we could see the job, not up to code, kept demanding more money. Left us with a total nightmare & mess.
LOL... This customer was sent pictures that all was up to code... The minute the concrete went in, they took issue with things (while being on vacation, and not even present) One owner was happy and paid us, these didn't. Not to mention, they tried to bring on another contractor, who was unlicensed and had not paid us prior for work, which ironically they use in their photo gallery to promote their company... Strange how 'racist' is being used, considering we are of the same race... Never demanded anything outside of the contract terms where money was concerned and we have filed a claim with the courts in this matter... We have had several difficult customers in the past years, this being one... Of course, there are MANY positive references, just not on Homestars because as a general rule, people only come here to complain.... Just like another customer we recently had, who thinks, like this one, that they can abuse us and then still have us want to work for them... ;)
There was NEVER any threats of any kind, and again, this person is also being sued for slander/defamation as well as breach of contract.
The people in the 'flip flops' were my wife and mother and law, there to bring me food and water... as it was in the thirty degree range..
biggest irony, that the work they classify as shoddy garnered us two new contracts... I guess someone thought the work was pretty good...
Lastly, after this particular customer attacked our company on Facebook, we posted emails, pictures and other information that clearly put their claims to rest... They were REPEATEDLY asked for PROOF of the code violations and provided none. Another contractor, whom the clients said they'd used before (but not for this work?)also tried to back their claims, and we provided photo evidence that clearly showed our work to be in accordance with code. That contractor, Homestars Renovations, and specifically it's owner Ryan, began to send us FB messages challenging us to leave our home to fight... We declined, lol... Needless to say, this has been a very difficult situation to deal with... Lastly, we also presented an email, sent to us, where the customer stated they'd had problems with 'other contractors' in the past... A red flag in hindsight. We asked for those company names in order to gain a complete picture of the truth, and they declined to grant our request. This information was also posted as a direct rebuttal on FB as we realized that this client had a history of 'conflict' with contractors, by their own admission...
We wanted to garner the truth about Mary Studholme and her history...
If ANYONE would like visual proof of these facts, please contact us directly, at logansstone1019@gmail.com 647 656 1019 or via our Facebook page at Loganstone Masonry
*Most importantly, we have had three complaints since our inception, with over two hundred clients serviced, many being repeat customers and references.
No disrespect to HomeStars, but there is a negative bias here, and again, seemingly, only the disgruntled come to share, while the majority of satisfied customers voice their pleasure elsewhere.
Sincerely,
Chris Chapman
owner,
Loganstone Masonry
We hired this company after searching and doing our research. We were extremely pleased and satisfied with how everything turned out. The company was prompt, clean and most important kept to their time and price line.
I didn't know I could respond to my customers. I just found out today because I just had to know if you were so pleased with my work, why I only got a 9 from you and not a 10.
Les the Handyman www.CallRightNow.com
Have you seen my new virtual house?
