I called Harris Plumbing when I realized that my main shut off valve no longer fully turned the water off in my house. I contacted them via email and received a prompt response and a phone call. The customer service rep, Kathryn, was great. She was able to schedule me in on a day that was most convenient for me and was able to answer any question I had. As for the day of, we had Mike F come to do the work. He was on time and did a great job fixing the main valve shut off, for a reasonable price. While we were waiting for the Town to come and turn the water back on to the house, I had Mike quote some additional work on a bathroom that we are DIY renovating. Mike did an amazing job updating the plumbing in the shower, raising the shower head and installing a new mixing valve. After the work was done, I received a follow-up call from the customer service team checking in to see if the work was done up to my expectations. Overall, it was a great experience. You may pay a bit more with Harris Plumbing, but its worth it for the level of customer service provided. I'll definitely be using them again when I start my next project.
- Company Response
Hi Mark and thanks so much for taking the time to write this review for us and send it to HomeStars! We really appreciate you doing this.
We are thrilled that you are pleased with the service we provided for you.. that's what we all strive for everyday for every customer.. Consistent excellent service.. period. Nothing less will do.
Happy Friday Mark and have a wonderful weekend.
ps: we have a referral program! Refer a friend who then uses Harris Plumbing and we'll send you a coupon for your next project!