Joseph in the Junction

Furnace was getting old, but AC was not. Both were having troubles. Original installer did not inspire confidence, so we asked High Efficiency to take a look. Jason was awesome, Frank, and clear with his recommendations. So a year later, we asked Charton for a quote on replacing the whole system. The dollars, plus rebate, were Ok, so green light. Freddy took longer than expected to install, but that is because Freddy takes the time to make everything PERFECT. Happy, cool customer :)

Our AC had been ailing for sme time, not kicking out the cold, like it used to. But we had lost our faith in the company that installed it (and our furnace). I looked online for good reviews, and hired these folks. Easy and convenient booking, arrived on time, quick and efficient work, and explained the options clearly and logically. They were able to implement the same day, and all seems well now. Jay the tech was especially awesome. Knowledgeable, personable and patient in explaining things to me. Also gave me some good tips to help plan for the inevitable failure of our furnace. Very pleased.

Joshua worked with us to completely renovate one of the rooms in our house. The work was top-notch from start to finish, and came in on budget. Joshua kept us informed through the course of the work, providing us with options as he went. We've since had him back for some minor work, and to completely re-do our small bathroom. Awesome from A to Z. Highly recommended!

We needed to replace several windows in our home. The salesman was personable and knowledgeable. The office staff were/are efficient and effective. But the installer stood us up TWICE to come for measurements, without calling. And having booked our installation appointment, he then stood us up a THIRD time, because he "couldn't find an assistant", and was going on vacation the next day.  Right, so we had rebooked appointments to make ourselves available, taken down our curtains, and had our furniture/house in complete disarray to provide access to the work areas, but he couldn’t be bothered to find a helper? I hope that he had a good time in Cuba. There are no "fourth strikes".  We called the company to complain.  They selected a DIFFERENT contractor, but could not schedule the visit for a further nine days, weather permitting.  Also, perhaps in response to my original review on this site, the company gave us a 2.5% rebate on our purchase. New install date came, Beta team showed up, and spent two days installing our windows.  They look great and operate smoothly.  Hasn’t been long enough to comment on the quality, but the “taint” of the original contractor’s ineptitude will be with us for a long time.  I realize that this rating is primarily influenced by one “bad apple”, but his actions were infuriating.  So, revising my rating to a 6, and suggesting that if reliability and sticking to a schedule are important for your project planning, consider my experience.  

The contractor showed up on time (and how rare is that?) and went right to work. He was able to replace our bathtub's plumbing in under two hours, and had all the parts he needed in the van. Secondary item was cutting/capping some orphaned pipes in our back room. Also handled quickly and with minimal impact. Highly recommended! Joseph

Antonio and his employee showed up on time (and let's be honest, how rare is that in a contractor?) and after a quick review of the work required, went right to work. They kept me in the loop on what they were doing, and were open and honest about the details. I had four different tasks for them, and they were all completed to perfection within two hours, and right on target in terms of cost/quote. Highly recommended, Joseph