-The customer moved with us to storage last summer.
-The only people who had access to the storage for the past year were the customer themselves.
-We moved this client out of storage a month ago in 2 days.
-On the second day of move, our crew found the storage unit was left unlocked.
-Please note, the household content was left in storage for a year, so some minor scratches over the time or miss placing items is very common. Not necessarily caused by move.
-Regarding scratches, this customer decided to claim some scratches, a few weeks after move was completed. Which is odd , but we still asked for pictures. As soon as we received pictures, customer has been informed that our supervisor and our professional handyman will show up to their place, in order to fix minor problems and inspect the scratches to verify if they are old scratches or caused by movers during move. Due to high season, we are still waiting to confirm a date for inspection. In case it’s proven that scratches are caused during move, we take full responsibility to repair it.
Toronto Vanline Team.