Reviews

7/10

I've got mixed feelings but I'd still buy from Caplans again. I bought a range that ended up needing to be returned to the manufacturer. Dealing with the store-level rep was useless but once we were put in touch with the sales manager the matter was resolved. It took months to wrap up all the admin/ logistics but we ended up with a product that I'm very happy with. Overall I feel like management at Caplans care about their customers and about the reputation of the company. The best thing a consumer can do is lots of research before visiting the store and don't purchase on the first visit.

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8/10

IQ Living is a frequent stop for me when looking for gifts. They have beautiful cookware, high quality knives, innovative storage solutions and cute kids/babies kitchen gear. A bit cramped to navigate the store. The staff are always friendly and helpful.

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Company Response

Thank you Jay for the kind review! We're looking into creating more space in the store to better serve our customers. So stay tuned!

8/10

We bought a beautiful new house and were excited to move in except that the previous owners had a very furry cat and my allergies went crazy after a few hours indoors! Metrowide Duct Cleaning were professional to deal with and did a great job cleaning the ducts.

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0/10

I called Wildlife Shield to seal off my deck against racoons. The rep said that the plants around the deck would need to be removed and replaced to install the racoon guard, which would cause some damage. It did indeed cause damage and I lost about half of the plants. However, the rep (Richard) also permanently damaged the wooden stairs and expensive patio stonework. It ended up costing over $150 to repair the damage. When I called to voice my concern the office manager Simon was apologetic and said that he would contact me with a resolution but he never did. I left several messages asking to connect but Simon never called me back. This company is unprofessional, untrustworthy and not worth the hassle!

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Company Response

Our apologies for the inconvenience Jay and than you for honest the feedback. While we do our best to protect all plants in some extreme cases where plants are too close to a deck that requires raccoon proofing these plants might get damaged. Unfortunately this was the case your situation as in order for us to perform the exclusion we need to dig deep in a way to make sure no animals can get under there. Otherwise we cannot guarantee and warranty our work. This is always communicated in a professional manner by all our technicians and office staff before we are hired for a job. Our work is covered by an extensive warranty, if animals break back in just give us a call and we will address any concerns.

10/10

Honestly, I love this company so much! Why? They're very responsive, they provide an in-home quote during the first visit, the painters are professional and friendly, and the work is super fast. Once I needed painting done before a big party and they got my entire living room done in one day with very little lead time. I'll definitely keep using them in the future.

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Company Response

Hi Jay - thanks for the review! We really appreciate it! Cheers!

9/10

I searched everywhere for wooden spindles to match the ones that were damaged on my front porch. Hoffmeyers Mill was the only place that had them! They were easy to deal with on the phone and delivered high-quality product with no issues. Although it was a bit on the pricey side, the quality was impeccable and I was able to maintain the beautiful charm of my century home.

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8/10

Clarke Koi Ponds is where I do all my shopping for pond supplies including high quality fish food, nets, pumps, etc. They've also done some great work to upgrade my pond in the past. My best experience has been working directly with the owners, Randall & Lauren, especially on any issues that require more in-depth knowledge.

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Company Response

Hi Jay
Thanks so much for the kind words. We are so happy that you have had a good experience both with our service teams on the road, and in the store! As you know, we are always here to help
Lauren

9/10

Magic Monkey is my go-to company for annual gutter cleaning. We have a few big trees on our property that completely clog our gutters with leaves, branches and dirt. The work is well done and the employees are always professional and friendly.

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Company Response

Thanks Jay, see you next season!