Our apparent, "poorly designed" Estimate Calculator has been praised over the years by many, including our competition, so while it can't please everyone, based on the vast majority, we have no intention on making changes to it.
The problem in this particular case simply centres on the fact that the Estimate Calculator very clearly asks for the TOTAL square footage of living space for the house, excluding the basement, but for whatever reason, this client, Rick, only provided the calculation for one floor. I tried very hard to explain why the TOTAL is required, but Rick consistently feels that it should not make a difference what the ENTIRE house measures. We obviously ask for the TOTAL for a reason, namely because the calculator takes into account many factors and will then determine the actual size of the house PER FLOOR. In other words, a 3 story, 3,000 square foot house would be approximately 1,000 square feet for one floor. While it is true that the eaves could be on the 1st, 2nd or 3rd floor and vary on location, the height and roof pitch also play a vital role in calculating the cost due to the increased risks of cleaning higher positioned eaves and for steeper pitched roofs. We've been in business for over 25 years and know very well what information we need in order to determine the cost, but Rick expressed himself over the phone as knowing best due to his background credentials.
Something else that should be mentioned is that had the client, Rick, indicated the ACURATE measurements, in other words, simply answering the question asked instead of providing the information he feels we needed, the quote would have been much more than what was originally presented. We can only quote based on the information we are provided and have no reason question what details are entered.
For the record, had the client indicated the correct information, the total cost would have been $228, but instead, we adjusted the amount to only $175, generously providing a $53 discount . However, because Rick was so adamant about this not being enough of a discount, we provided a further $12 discount, for a total of $65. It seems strange that Rick only mentions the $12 figure and not the full story.
We encourage everyone to browse through ALL our reviews which should make one wonder why Rick indicates the lowest review we have ever had.
The question should then be, is the problem with Toronto Clear View, or with the client, Rick?