Although this company has a few positive reviews on the site TrustedPros, I highly doubt the validity of those reviews. The project ran over time, could not get hold of them in a timely fashion, the kitchen cabinets were not level, the pantry was not measured correctly and, as a result stuck out into the doorway. Their solution was to make the doorway fit the pantry, which was not up to builders code. After a progress payment they slowed right down. A job that was quoted to take 2 weeks ran over, without any valid reason. Horrific expeirience. Don't bother with these clowns.
- Approximate cost of services:
- $3,000.00
- Company Response
We are very sorry to hear that you were not satisfied with the work that took place. Throughout this project we continued to do everything possible to work with you - including finding better pricing for you on material, and helping you with disposal fees related to waste that was not created by our job (leftover carpet from a previous job). In good faith, we began this job (on the date that we had agreed upon, as scheduled) without a signed contract or initial deposit, and continued to work for you even after your progress payment was delayed.
I would like to address some of your concerns outlined in your review. The original Ikea plan was indeed designed by us, but was revised by you. The bulkheads you mention were not missed; we rearranged the design, as you know, so you did not lose valuable space. The gabel panel was rough-cut to size and screwed in place with two screws temporarily - the cut end had to be finished and edge banding needed to be added so that the panel could be finished on both sides. This is standard practice, and was not to be left as it was but as you know, our time was cut short as per your decision. The pantry was not measured incorrectly. We were both well aware of the fact that the space would be tight, and on two separate occasions we sat with you to discuss our proposed options - to move the doorway over by 2' (you said no because of your budget, even though we marked down the work tremendously to help you), lose one cabinet (you said no because you did not want to lose any pantry space), or lose 1' of the doorway. For the water pipes, we used Pex, which does not require sautering. A licensed plumber would know that. You mention that there were days that we did not show up. We both know that there was only one day that the installer was not able to work due to a personal matter, and he was back first thing in the morning apologizing profusely. As far as misquoted timelines, you were quoted 2 weeks. There were delays with the countertops that you chose, and you were aware of this. The only other delay was when we took time out of our evenings and weekends to meet with you when we recognized that what you had asked us to do was not going to work for your space. We went over all options with you to ensure you would be completely satisfied with the outcome.
During our progression meetings, there was nothing regarding dissatisfaction of the work brought up. It was very unfortunate that these issues were only brought to my attention once the job was a day away from completion, but even so, I had offered to come and discuss, as well as correct what you are not happy with on countless occasions - despite not being paid in full for a completed job. We take immense pride in our customer satisfaction, and have a few weeks worth of emails on file between us showing that we tried everything possible to ensure you walked away from your experience with us as a satisfied client. Unfortunately you had already made up your mind and would not allow us the opportunity to correct or even review what you felt was wrong with the work done.
We do apologize again that you feel this way about FC Construction and wish you all of the best in the future.
