We returned from vacation to find that we had no water service in our home. Preferred Plumbing has done work in our house before, and we called Raphie late on a Saturday night. He was here until after midnight. He worked tirelessly and quickly found the burst pipe. Raphie also discovered that the reason for the pipe burst was insufficient insulation surrounding the pipe, and also determined that the shutoff valve to our outside faucet had been drywalled over. Without this information, we risked having this problem again. Raphie not only got our water running again, he also recommended a restoration company to clean and ensure that the area was mould-free and insulated properly to prevent this issue from recurring. He came back to re-inspect the pipe once the first phase of the restoration work was complete and relocated the shutoff valve to a more accessible place. Raphie also followed up the next day to ensure that all was well. Raphie is knowledgeable, trustworthy, and explains everything very clearly. He is an excellent plumber and he helped us immensely. He and his workers have always left our workspace clean and in great working order. Thank you, Raphie!
- Company Response
Thank you very much for taking the time to post such a lovely review!!! We are lucky to have customers like you!!
Thank you very much for your continued business and loyalty!!