It has been an absolute nightmare dealing with this company. I hired this company to pack and move my belongings from Vancouver to Toronto. The rough estimate in quote ended up being double in weight and cost when I got the bill. I was very disappointed after a costly move that a good portion of my belongings was broken due to a complacent move. Everything from a broken record player due to a box being upside down even though the box itself had large arrows on it saying 'this way up'. Movers had put tape directly on my furniture which left tape marks on my couch and sticky marks on my bicycle handles (not sure why tape was put on handle bars to begin with). Huge gouge/rip in my couch even though there was plastic protection covering on it. Desk and book shelves had scratches and dents in it. I had a large keyboard that was to be packed in the box it was bought from. The mover couldn't figure out how to fit it properly in the box with the styrofoam and was about to tape the box with the keyboard sticking halfway out of the box. Thank goodness I happen to walk in and catch that. They used my personal clean linens and towels to wrap up mirrors and my painting canvases. (The company personal through Absolute Vanlines whom responded to my case through BBB said it was because I did not decide to have their blankets etc to protect my belongings. When indeed it was confirmed that was part of the packing and moving package. Regardless it should be included on a $3,000 pack/move for a one bedroom apartment.) The list goes on in regards to other damages. I spent over a year trying to get costs recuperated from the damages. To the very least have $311 recuperated after their insurance deduction of $350. In the end I got a response from Claims department 'I am sorry that we haven’t got back sooner. Your claim amount does not exceed the amount of the deductible which means no refund will be given. I noticed you already did the calculations sound notice that there is a negative $18 balance witch means if I was to put threw the claim on the basic insurance you would owe us $18 witch I know is not suitable for you. So I am sorry for the damage to some items but at this time there’s nothing that can be done I apologize and I can place a discount on any upcoming moves to you friends or family an personally assure u problems like this won’t happen again.' As a last resort I went through with BBB. They still refused to refund any money back for the cost of the damages. I guess $311 was more important to them then taking responsibility for their damages and caring for a customer. I hope that no one else ever has to experience this. A move itself is stressful enough!
- Approximate cost of services:
- $3,000.00