Given three months notice to cancel the service but still being charged for the monthly fee. Talked to representative, AMANDA, the worst representative that I never met!! She said she left message to us & assumed it's our responsibility to call back. Unfortunately, we didn't received any message from the company & she couldn't provided the telephone no. that she called. BELIEVE IT OR NOT, she said it's customer's responsibility to call back to confirm the cancellation of service. If not, they will keep charge their customer & ignore their written request. Such a great company with a great representative that will hang up your call if we insisted to cancel the service. It's so strange that AMANDA's first question is: "Do you want free upgrade or fee reduction?" instead of asking for the reason of cancellation. Her attitude makes customer upset. Won't recommend this company to anyone!!
- Approximate cost of services:
- $30.00